Account Management Approach

Proactive and transparent account management

We’re as passionate about your car and van fleet as you are. Our account managers and support teams work closely with you to understand your business needs. They combine their industry knowledge with real-time data to improve the efficiency of your fleet and drive down costs.

Our contract performance team sits alongside our account management team, ensuring that what we promise as a service is always met or exceeded. We set high standards for customer satisfaction levels and openly share these.

How it works

Dedicated account manager

Every fleet customer is assigned an account manager as their main point of contact for all our support services. They immerse themselves in your operational environment to understand and represent your best interests.

Driver support

We also assign dedicated driver support within our customer experience team, which is committed to helping you manage your fleet operations as smoothly and efficiently as possible. They ensure our promises to you are met or exceeded. 

Combined expertise

Our account management and driver support teams work together to identify opportunities for improvement. They react quickly to feedback and data analysis, ensuring your car fleet runs at optimum levels.

The Benefits

We offer bespoke fleet management packages to all of our customers. Your business is unique, and so is our approach.

  • Proactive account management
  • Highly efficient at initiating change
  • Added value by leading and developing SAVE programmes
  • Our teams work collaboratively to ensure you get the most effective service
  • Close feedback loops quickly and efficiently
  • Industry-leading systems monitor and analyse your fleet’s performance
  • Transparent analysis and reporting on results
  • Identify potential problems before they occur

Your Details

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Hitachi Capital Vehicle Solutions is a brand of Hitachi Capital (UK) PLC - (HCUK). Other brands under which we trade include Hitachi Personal Finance, Hitachi Capital Business Finance and Hitachi Capital Invoice Finance.

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